Strong Customer Authentication
We are in a world of fast paced change and need to adapt. How do you however adapt when you had not quite got right the processes of new regulatory rules when faced with COVID-19?
An example of this arises from the challenges of strong customer authentication for retailers and those in the financial services sector, especially when it comes to dealing with vulnerable customers. In the COVID-19 era, with forced remote transactions and limited external support, many consumers may be classed to have increased vulnerability.